This privacy policy discloses the privacy practices for Sunlight Solar. This privacy policy applies solely to information collected by this web site.
SMS Notification Service
By subscribing to this SMS service, you agree to receive text messages from our company to your provided mobile number.
Frequency & Content:
- You may receive messages at various frequencies.
- Messages may include important updates, reminders, and promotional content.
Standard message and data rates may apply. Check with your mobile carrier for details.
To unsubscribe from our SMS notifications, reply ‘STOP’ to any of our messages. For help or more information, reply ‘HELP’.
We might collect the following types of personal information:
1. Full Name
2. Email Address
3. Phone Number
4. Physical Address (Street, City, State, Zip Code)
5. Date of Birth
6. Gender
7. Marital Status
8. National Identification Number (like SSN in the U.S.)
9. Passport Number
10. Driver’s License Number
11. Employment Information
12. Financial Information (Bank Account Details, Credit Card Numbers)
13. Health Information
14. IP Address
15. Cookies and Browsing History
16. Photos or Videos
17. Social Media Profiles and Usernames
18. Education History and Qualifications
19. Preferences and Interests
your personal data might be collected using the following methods:
- Registration Forms: When users sign up for a service or product.
- Subscription Forms: For newsletters, SMS services, etc.
- Contact Forms: Where users provide information to ask questions or request support.
- Cookies: Small pieces of data stored on the user’s device while they browse, which can track activity and preferences.
- Log Files: Servers automatically record activities, which might include IP addresses, browser type, ISP, referring/exit pages, platform type, date/time stamp, etc.
- Surveys & Feedback Forms: Where users voluntarily provide information about their preferences, feedback, etc.
- E-commerce Checkouts: For processing transactions, users might have to provide financial and shipping details.
- Social Media Plugins: If a user logs in using their social media account or interacts with a social media widget on the site.
- Web Beacons or Pixels: Invisible pieces of code placed on pages that track users’ activity on that page.
- Mobile Device Identifiers: For mobile apps, certain identifiers like the Advertising ID or Apple’s Identifier for Advertising (IDFA) can be used.
- Location Data: Especially pertinent for mobile apps or services requiring location-based features.
- User Profiles: Some websites allow users to create public or private profiles, which can contain various pieces of personal information.
- User-generated Content: Forums, reviews, comments, or any other platforms where users can post content might also include personal information.
- Third-party Data Brokers: Some organizations purchase or otherwise obtain data from third-party sources.
How We Use Your Personal Data
- Communication:
- Emails: To send you newsletters, updates, promotional offers, and other relevant communications based on your subscription or registration.
- SMS Messaging: For sending important alerts, offers, reminders, or other messages based on your consent to our SMS service.
- Customer Support: To address your inquiries, complaints, or provide technical assistance.
- Account Management: To create, maintain, customize, and secure your account with us.
- Transaction Processing: To process purchases, subscriptions, or any other transactions you might initiate on our platform.
- Marketing and Promotions: To provide you with information about new products, services, promotions, and events.
- User Experience Improvement: To understand your preferences, enhance your user experience, and improve the overall quality of our products and services.
- Analytics and Performance Monitoring: To track website performance, analyze user behavior, and refine our content and strategy.
- Security: To protect against fraud, unauthorized access, maintain the security of our networks and data.
- Legal Compliance: To comply with legal obligations, regulations, or any lawful request from authorities.
- Feedback: To conduct surveys, reviews, and collect feedback to improve our services.
- Third-Party Integrations: To provide features that interoperate with third-party services, apps, or platforms, based on your preferences.
Opting Out:
You have the right to opt-out of any communication from us. For SMS messages, reply ‘STOP’ to any message you receive. For emails, click on the ‘unsubscribe’ link at the bottom of our emails.
Storage, Maintenance, and Safeguarding of Your Personal Data
1. Data Storage:
- All personal data we collect is stored on secure servers, either owned by us or our third-party service providers.
- We use reputed cloud service providers with a track record of reliability and security for any off-site data storage.
2. Data Encryption:
- Personal data, especially sensitive information like financial details, is encrypted using industry-standard encryption algorithms, both during transmission (SSL/TLS) and at rest.
3. Access Controls:
- Access to personal data is restricted to only those employees, agents, contractors, and other third parties who have a business need to access it. They will process your personal data on our instructions and are subject to a duty of confidentiality.
- Multi-factor authentication and strong password policies are in place for accounts that have access to personal data.
4. Regular Audits and Monitoring:
- We conduct regular security audits and monitoring to identify and address any potential vulnerabilities or breaches.
5. Data Backup and Recovery:
- Regular backups are performed to ensure data can be recovered in the event of a technical issue or disaster. These backups are encrypted and stored securely.
6. Data Retention:
- We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Once personal data is no longer required, it is securely deleted or anonymized.
7. Physical Security:
- For any on-site data storage, we have physical security measures in place, including surveillance, access controls, and secure storage facilities.
8. Training and Awareness:
- All our staff undergo regular training on data protection and security to ensure they understand the importance of personal data protection and how to achieve it.
9. Incident Response Plan:
- We have procedures in place to deal with any suspected personal data breach. In the event of a breach, we will notify the affected users and any relevant regulators as required by law.
Your Rights:
You have the right to access, correct, or delete your personal data. For any data-related concerns, please contact our Data Protection Officer at info@sunlight4solar.com
Sharing of Your Personal Data with Third Parties
1. Third-Party Service Providers:
We may share personal data with third-party vendors, consultants, and other service providers who perform services on our behalf. For example, we might use third-party platforms to manage our SMS campaigns, process payments, or host our databases.
These third parties are provided only with the information they need to perform their specified functions and are not allowed to use the data for other purposes.
2. Affiliates and Subsidiaries:
We may share your data with our affiliated companies for business and operational reasons.
3. Business Transfers:
If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
4. Legal Requirements and Law Enforcement:
We may disclose personal data if required by law, a judicial proceeding, court order, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our services.
5. Consent:
There may be instances where we share personal data with third parties for other purposes with your explicit consent.
Aggregated or Anonymized Data:
We might share data that is aggregated or anonymized so that it cannot be used to identify an individual. Such data sharing is usually for analytics, research, or advertising purposes.
Third-Party Safeguards:
Whenever we share your personal data with third parties, we take steps to ensure that they have appropriate measures in place to protect and respect your data. We also maintain contracts with these third parties, limiting their use of the data and ensuring they provide adequate protection.
Managing Your Personal Data
1. User Account Dashboard:
If you have registered an account with us, you can log in to your personal dashboard. This dashboard allows you to:View and Verify: Access and review the personal information associated with your account.
Edit and Correct: Update any outdated or incorrect information.
Remove or Delete: You can choose to delete your account or specific personal data. Note that deleting some information might impact your use of certain services.
2. Direct Request:
If you do not have an account or prefer direct assistance:Email Request: Send an email to info@sunlight4solar.com with your request. Whether it’s for correction, verification, or removal of your personal data, our team will assist you promptly.
Phone Request: Call our customer service at (858) 324-8362 to request changes or deletions to your data.
3. Verification Process:
For your protection and to ensure data security:We may need to verify your identity before processing your request.
For some changes, we may ask for additional documentation or information to verify the authenticity of the request.
4. Time Frame:
We aim to address your request within 30 days. In cases where the request is complex or we receive a high volume of requests, the process might take longer. We will inform you of any such delay and the reason for it.
5. Third-Party Sharing:
If your data has been shared with third parties (as described in our sharing policy), we will notify them of any corrections, changes, or deletions you request to the extent required by law.
6. Data Backup and Retention:
Please note that due to backups and logs, deleted data might remain in our systems for a period before complete erasure. However, such data will not be accessible for regular use and will be securely deleted in line with our data retention policy.
7. Opt-Out:
If you wish to opt-out of any marketing or promotional communications, whether it’s via email or SMS, you can use the ‘unsubscribe’ link provided in the communication or notify us through the channels mentioned above.
Updates
Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-858-564-8032.
